Shipping & Returns

Is my information secure?
Absolutely. Our secure server takes care of all sensitive information passed through the site.

What forms of payment do you accept?
Currently we are accepting cards ONLY via Paypal. You do not have to have a Paypal account to use your credit or debit card. You can also opt to print out your order and mail your payment in to us in the form of a Check or Money Order in US$. We cannot recommend mailing cash payments. If you want to pay with Visa/Mastercard, you can do so by ordering over the phone. Our number is (818) 566-8900.

How much is shipping?
USA & Canada deliveries currently have a flat rate of $5.00 per order. All other overseas delivery costs are calculated by weight. We ship USPS.

When will I receive my order?
Most items are shipped out within 2-3 business days of you placing your order, many in the same day. Some special order items may take longer to deliver but you will be informed of any expected delays. Cassettes and LPs are more likely to incur delays than CDs, however we can usually guarantee delivery of even an out of stock item within about two weeks.

What if I'm not happy with my product?
In the unlikely event that you receive merchandise you are unhappy with for any reason, please do not hesitate to contact us. If you purchased your GNP Crescendo item through a retailer other than ourselves, please approach them for their assistance.

Why are some items listed as CDRs?
A little while ago, Amazon launched an exciting new service for boutique product, wherein they manufacture a disc only when it is ordered. This enables labels like GNP Crescendo to keep an enormous catalog in circulation in times when the old business model of large pressings and warehousing does not make sense. Without this service, there are many wonderful albums we would only be able to offer digitally. It's good for artists and songwriters, because we keep their music available instead of having to let it go out of print. The CDR is only different from a regular compact disc in that it is duplicated and not pressed. It may be green on the reverse instead of silver. These CDRs that we are offering have the same high quality cover art as the original release, and they have new audio direct from the master tapes, so it is even possible they will sound a little better too! We stand behind the quality of these items, and are positive you will be satisfied as well.

Can I order by phone or mail?
Of course! To order by phone please call us on (818) 566-8900. If you would like to place the order online and them mail payment, please do so, in choosing 'Check/Money Order' when prompted for payment method. Our mailing address is provided at that point for your convenience.

More questions?
Contact Us.

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