Shipping & Returns

Is my information secure?
Absolutely. Our secure server takes care of all sensitive information passed through the site.

What forms of payment do you accept?
Currently we are accepting cards only via Paypal. You do not have to have a Paypal account to use your credit or debit card. You can also opt to print out your order and mail your payment in to us in the form of a Check or Money Order in US$. We cannot recommend mailing cash payments.

How much is shipping?
USA deliveries currently have a flat rate of $5.00 per order. All other overseas delivery costs are calculated by weight. We ship USPS.

When will I receive my order?
Most items are shipped out within 2-3 business days of you placing your order, many in the same day. Some special order items may take longer to deliver but you will be informed of any expected delays. Cassettes and LPs are more likely to incur delays than CDs, however we can usually guarantee delivery of even an out of stock item within about two weeks.

What if I'm not happy with my product?
In the unlikely event that you receive merchandise you are unhappy with for any reason, please do not hesitate to contact us. If you purchased your GNP Crescendo item through a retailer other than ourselves, please approach them for their assistance.

Can I order by phone or mail?
If you would like to place the order online and them mail payment, please do so, by choosing 'Check/Money Order' when prompted for payment method. Our mailing address is provided at that point for your convenience. We are not currently taking mail orders by phone.

More questions?
Contact Us.